Interesting question …
I work a lot linking students in Sweden with students in the USA, using ICT. The Americans are constantly amazed at how much more advanced even 'ordinary' students in Sweden are than they are. IM, for example, is very old technology here. There's not much point in using it when you have a well-developed mobile telephone system - why not just send an SMS or make a call instead? (Though, strangely enough, IM is enjoying a brief revival here, since we've also got a well-developed network of 3G telephones and many of them come with Microsoft Messenger installed nowadays.)
The problem for people in the US is the market! If you're going to relate each cost a company incurs to some kind of direct monetary benefit, then it's very difficult to provide utilities on a sensible basis. When 3G telephony was being introduced in Europe, the policy of the Swedish government was markedly different to that of most European (right-wing) governments. Instead of auctioning off the bandwidths, the Swedes gave them away for free! But the condition was that the recipients had to prove that a) they could, and

they would build a network which was nationwide (i.e. not just for a few wealthy inhabitants of the major cities). The state-owned telecom company was one of the ones whose bid was turned down, by the way.
The end result is that we've had 3G for three years now, whilst the rest of the continent is only just getting round to it … because their companies nearly bankrupted themselves in bidding for bandwidth, so they had no money left to actually build the networks.
One picture I get of a 'typical American town' is of pylons with cables strung from them. You don't see this in most European towns because we bury our cables. Burying them is an up-front capital cost, whilst having teams and teams of workers driving around all night to check for potential breaks (as they do in many major US cities, like Atlanta) is a running cost … which can be passed straight on to the consumer. We don't need surge protectors for our computers either, since our systems tend to be much more stable.
It's a well-known phenomenon in economics: no-one has yet devised a street light which only shines on the people who've paid for the light. In other words, if you're going to have a utility with public benefit, such as a well-developed mobile telephone or computer network, then collective action is the way to go … and the US is not very good at acting collectively.