I have also heard that people in “call centres” are paid more than doctors. Is that true?
[/quote]I have also heard that people in “call centres” are paid more than doctors. Is that true?
The Call Centre Business is definitely new field in IT sector. The BPO is definitely the new Buzzword here. The leading software companies like Infosys (known for its Banking Software and Engineering software but basically a BPO company completely surviving on orders from America) , Wipro under Wipro Spectramind, TCS ( multinational Indian Company of TATA Sons known for its architecture and Accounts software) and its subsidiary CMC (mainly a software company) and the leading business house of Reliance are investing huge amounts in range of billion rupees in this field. For the last one year, Infosys, which was facing competition on margin earned has smoothly entered into BPO Call centre business. In its latest third quarterly report, it has shown 41% jump in profit which now includes Call Centre profit also.
What I have been able to learn from Business Today a leading Business Magazine, Outlook Investment and articles by Usha Albreque, a consultant and columnist, that the cost factor in India is quite less than what it is in America.
If I remember it right, in America a Call Centre Executive, a person to attend to the complaints and requests on Phone is paid around Rs. 500 for an Hour. Whereas in India it is Rs. 50 to Rs. 80. If we take into count the conversion rate then, one Dollar is around Rs. 43, one Pound is around 80 and one Euro is around Rs. 58. They are the near about rate for the last one year. The overall cost factor obviously in favour of India. No doubt, when some American states had come up with legislation against outsourcing before the President election, I remember to have read somewhere about a statement of a foreign company that it was not the question of national interest but simple business factors which would continue to out sources the process if it was profitable. Well, Is not a question of American Business practices and the development in the field of technology?
In the middle of last year, a survey of business scenario in above mentioned journals had warned that China and some other Asian countries could give competition to the Indians companies in the field of Business out souring processes but in the field of Call Centre business, India would definitely score above them because of her English knowing population. Well being a historian you can understand the legacy and background of India. Somewhere Macaulay had done a great thing when he laid down the policy that they wanted Indian in Blood and Colour but English in taste, in intellect and in opinion. The credit should also go to Raja Rammohun Roy and Hindu College experiment of 1817 and Dorezio contribution which had laid the foundation for such a large supply of English knowing Indians. (Pardon me for such comments. You know, I am a student of history and when you start living history reading, you try to take an organic whole view of your present.)
I think the rest of aspects have been taken up in the posting of Graham Davies.
As far as the payment is concerned, what I remember is that an executive at a call centre who has undergone a training of three months is paid between Rs. 8000 to Rs. 15000. A team leader or the manager of the team, who is expected to have experience of one year and some added Computer knowledge or multiple languages can draw nearly 20000 to 25000 rupees. The job environment in the most of the companies is as per the international centres. The job timings are in shifts. There was another article on BPO Call centres, which emphasized that the facilities to the workers were far ahead than what could be made available in America. Similarly, a recent news and photograph of Reliance industry gave a very forward looking picture. Reliance is already having ten million subscribers for its Reliance Infocomm covering sixteen states of India.
According to another article, such call centres are mainly based in metropolitan cities and IT savvy cities. The leading names are Mumbai (Bombay), Banglore, Hyderabad, Gurgaon, Pune etc. These are the cities in which you find good educational institutions in the field of technology and languages. The leading language institute CFL is in Hyderabad. It was a news to me that Jalandhar, a major city in Punjab is also an important city of call centres for second rung companies. Recently Quartz ( a foreign company) and Infosys had also opened up their Call centres in Mohali (another Punjab city) and Chandigarh. Chandigarh is another city where you find well educated people and quite good at speaking English.
As far as the stuff which is joining them is concerned, in the same report, which was mainly about Mumabi Centres, they are the people who are either MBA or Engineering graduates who are working for some higher courses, or additional courses or waiting for some better opening in their field of specialization. Therefore, there is a high rate of attrition in this industry which is adding to the cost. The people from Engineering background and with Management qualification definitely acquire good command over English. Therefore, they use their earning from Call centres as stop over arrangement and some pocket money.
However, the working timing pattern is not as per the Indian culture. The people do not like that their daughters should leave their homes in evening and return in morning. Yesterday, there was a report in Times of India, that some Radio Jockey in America misbehaved with a girl of a call centre India on telephone and then aired it in a boastful manner. The person played this act in the name of her daughter and was feeling very good that she had insulted a girl who is also a daughter of someone. I do not apologize for bringing in such talks on the forum but I see it from different angle. I hope I am among serious people and talking to meaningful human beings.
Well, as far as the payment to doctors are concerned, well it is really frustrating. But this scenario should be taken up with some qualification.
First, I would like to direct your attention to the latest news about medical admissions in India. It is available on the following link.http://www.tribunein...0113/mailer.htm
A fresh Medicine graduate, which we MBBS, gets hardly Rs. 4000 as a house job if he joins some private hospital. Yes, it is true. But, we must get the complete picture before making some fixed view about it. If the Medicine Graduate is having more than 55%, he definitely gets good payment. But before that, he must get some experience which is generally acquired by joining some private hospitals or nursing homes which have cropped up in large numbers all most all the cities. Even in my place of residence, which a small town, some nursing homes are doing roaring business. But, a professionally managed and a specialized hospital, pay a starting salary of Rs. 18000 to a fresh Graduate with above 55 % with one year experience. IN case of metropolitan cities bit more. Such hospitals are now being started by Ranbaxy under the brand name Fortis, by Escort, Apollo and some other companies. No doubt, this is another out source process which is coming up. There is now talk of Health Tourism as the cost of health services is far less than Western countries. I hope you might have read reports, that when relations between Pakistan and India improved, the Pakistan nationals came rushing to India for her world class services.
The second cause of less payment is that every year, nearly forty thousand clears the graduate course. But there are hardly three hundred odd post for Post Graduate courses. Therefore, the competition is very tiff. IN addition to that, the cost of acquiring MD degree of a Post PG degree is very high which not every Indian can afford.
Thirdly, Indians have strong family ties. After getting the degree there is great pressure on every MBBS to get married soon. But the person is more interested in improving his qualification. But, the competition is very hard. They prefer to shift to their family homes and accept whatever payment they get in order to prepare for their higher courses. It is just a compromise on their part. No doubt, many of them start preparing for MLE or PLAB after two or three attempts at PG entrance in India.
About the first paragraph, I seek some time.